Professional Automotive Collision Repair and Painting in Redmond, Washington

Q. Do you use aftermarket parts?

A. That is up to you. Some insurance companies want us to use them, but if you specifically say otherwise, we will use only original factory parts (or OEM). We find that aftermarket parts are not made for collision effectiveness and are generally of significantly lower quality than parts made by the original manufacturer.
Q. The insurance company is telling me that I have to go to their drive-in claims center or preferred shop for an estimate or repairs. Is this true?

A. Absolutely not! It is your property and you have the right to choose where your vehicle is repaired. Furthermore, the insurance company will come to YOU to inspect your vehicle if they need to; there is no requirement for you to go see them, regardless of what the insurer says. Your insurer (or the at-fault party's carrier) very well may try to STEER you to their preferred shop by telling you that if you choose a repair facility that is not on "their list" that you will have extra out of pocket expenses and that the insurer will not warranty the repairs. These are all tactics to steer you to an environment where the insurer is in control, that's all. The bottom line? Take your car to a reputable, certified shop that will work for you and your best interest.
Q. How many estimates am I required to get before I can have my car repaired?

A. Only one. You have the right to have your car repaired at the facility of your choice. We would be happy to work directly with your insurance company on your behalf.
Q. What do you need to begin the repairs on my vehicle?

A. All we need is a claim number from your insurance company. We will handle all of the details of your vehicle's repair directly with your insurance company
Q. I have some small dents on the hood of my car and one large one. Can I do paintless dent removal?

A. While our paintless dent removal will get rid of most dents, you should be advised to call to discuss options with us. Accurate Auto Body will inspect the damage and determine if paintless dent removal is the best option. Severe dents that have stretched metal too far, dents that have broken the original paint, and dents near the seam or edge of a panel can make paintless dent removal difficult. Let us help you with determining the best course of action to get you back on the road!