Q: Do you have a night drop?
A: Yes, door on the front right of the building is for night drop. You will find
a door to drop box with forms to fill out, pens and envelopes.
Put your car keys and signed forms in the provided envelope and
place through the slot in the door.
Q: Do you use aftermarket parts?
A. That is up to you. Some insurance companies want us to use them,
but if you specifically say otherwise, we will use only original factory parts
(or OEM).We find that aftermarket parts are not made for collision
effectiveness and are generally of significantly lower quality than parts made
by the original manufacturer.
Q. The insurance company is telling me that I have to go to their
drive-in claims center or preferred shop for an estimate or
repairs. Is this true?
A: Absolutely not! It is your property and you have the right to choose where
your vehicle is repaired. Furthermore, the insurance company will come to
YOU to inspect your vehicle if they need to; there is no requirement for you
to go see them, regardless of what the insurer says. Your insurer (or the at-
fault party’s carrier) very well may try to STEER you to their preferred shop
by telling you that if you choose a repair facility that is not on “their list”
that you will have extra out of pocket expenses and that the insurer will not
warranty the repairs. These are all tactics to steer you to an environment
where the insurer is in control, that’s all.
The bottom line? Take your car to a reputable, certified shop that will work
for you and your best interest.
Q: How many estimates am I required to get before I can have my car
repaired?
A: Only one. You have the right to have your car repaired at the facility of your
choice. We would be happy to work directly with your insurance company on
your behalf.
Q: What do you need to begin the repairs on my vehicle?
A. All we need is a claim number from the insurance company. We will handle all
the details of your vehicle's repair directly with the insurance company.
Q: I heard that you were voted one of the top five auto body shops in
the "Best of Western Washington" is there a link to that site?
A. Yes! You can see us and all of the nominees at
http://best.king5.com/accurate-auto-body/biz/131106
